“People and their relative told us they felt safe at the home. One person told us, "100% safe, they are lovely here, I have no concerns" and another relative told us, "My [relative] is very safe, I've never known any different.

“People and their relatives told us staff had a caring attitude and they knew them well. One relative told us, "Everyone seems to know your name, staff will come and sit with my [relative] to talk to [person], it can be a carer, domestic or a laundry staff. Staff are very friendly" and another relative said, "Staff who are here do go above and beyond, you can hear them talking to other residents in nice and caring ways, sometimes just having a joke with them.

“ Overwhelmingly relatives told us that staff knew their loved ones really well and were aware about their likes and dislikes for example food and drink preferences. One relative told us, "Staff know my [relative] is more a pudding person than a dinner person. [Relative] likes hot chocolate at night, so staff got hot chocolate for them.